Ordering, Shipping, & Returns

Local Pick Up

Prefer to shop online rather than in store? We offer a local pick-up option at checkout. We'll contact you as soon as your order is ready. Most things are ready in less than an hour.


We offer free ground shipping on orders with a subtotal over $100 to addresses in the contiguous United States. Furniture and bulky items are not included in the free shipping offer. Orders under $100 will be charged a flat $15 shipping fee.

Shipping on Furniture and bulky items will vary depending on your location. Many items have curbside or white glove options for delivery.  


In-store returns are accepted within 7 days with proof of purchase. We can't accept returns on custom made items, plants, or personal care goods such as room sprays, bath salts, essential oils, lip balms, etc. 

Online returns are accepted only for damaged goods. You will need to submit a photo of the damage within 24 hours of receipt to claim your refund. If you receive damaged goods, please contact us at shop@okenhem.com for a refund or replacement.